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Following in the footsteps of the zoo's staff, a visit to the Sydney Taronga Zoo (centre): staff observation notes, service as a microcosm of culture? (2025.5.26)
Continuing from my previous post on my overall impressions of Taronga Zoo, this time I would like to talk about the experience of my visit from a perspective closer to the visitors and staff, sharing a few of my observations in the zoo that are worth borrowing from, including observations and recommendations on ticketing, interactions between zoo staff and visitors, and reflecting on the relationship between service and culture that I have observed in the workplace.
